Get in Touch
Phone Number
+1 (236) 873 2997
Address
605-200 Consumers Rd, Toronto, Ontario, Canada M2J 4R4
Business Hours
Saturday — Thursday 6 AM – 12 AM
Friday — Closed
Have a question or feedback? We're all ears
Frequently Asked Question
Refund & Cancellation Policy
More than 24 hours before departure: You are eligible for a full (100%) refund of your ticket price (excluding the $2 booking fee)
Within 24 hours of departure: You will receive a 30% refund of the ticket price (excluding the $2 booking fee)
To keep our service on time, all seats are sold on a reservation basis for a specific date and time.
If you miss your scheduled departure, the ticket is no longer valid for travel and is non-refundable.
We require all passengers to be at the departure point at least 15 minutes before the scheduled time.
401 Transit Inc. is not responsible for delays or cancellations caused by traffic, road conditions, weather, or other factors beyond our control.
Booking & Rescheduling
Yes, you can trade in your reservation online up to 10 hours before your scheduled departure.
The cost of your initial reservation will be applied as a credit toward your new booking.
Every transaction incurs a $2 CAD non-refundable booking fee.
Luggage Policy
Each passenger is welcome to bring (1) Medium-sized luggage piece and (1) Small personal item (backpack, small tote, or laptop bag).
The personal item must fit completely under the seat in front of you.
Yes, extra bags must be reserved in advance via our booking section.
Small bag: $15 CAD.
Medium bag: $25 CAD.
Large/Heavy bag: $35 CAD
For safety, no single piece of luggage over 50 lbs (23 kg) is permitted.
We strongly recommend locking all luggage with a TSA-approved lock and labeling bags with your contact information.
Bicycles, weapons, and hazardous materials (as defined by the Canadian Department of Transportation) are strictly prohibited.
Travel Policies (Minors, Pets & Safety)
Passengers under 17 years old must be accompanied by an adult (17 years or older).
We recommend young adults carry a photo ID to verify their age.
Small pets (dogs, cats, and rabbits) are welcome in their carriers.
On-lap: $35 CAD extra (carrier must stay on your lap).
Separate seat: You can book a separate seat for your pet’s carrier at the standard seat price.
Important: Please mention your pet in the ‘Remarks’ section when booking to notify fellow passengers with allergies.
Yes, booster seats are available for children (ages 5-12, or over 18kg/40lb) for an additional $5 CAD.
Availability is limited to 2 boosters per trip; please book in advance.
Smoking (including e-cigarettes) and the consumption or transport of alcoholic beverages are strictly prohibited on all vehicles.